ff2021
Returning Member

Get your taxes done using TurboTax

If you did not use the code yet to file, you might just need to re-enter the license key on a new installation.

Another possible way to get it working is if you can move the qt.dat file onto a new computer (might be difficult with the cracked screen.. did you try a second monitor?).  I say this because I was trying to file a second return and I had to remove that qt.dat file to trigger the software to ask me for a new key (since I already filed with the first key).

 

On windows it is C:\ProgramData\Intuit\QTBInc 2020\qt.dat

I imagine you would have a similar directory on a mac for program data (maybe ~ /Library/Intuit ?)