We would like to take a deeper look into this experience. However, we will need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send this to us by following the directions below:
TurboTax Online Token Request
1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.
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