This year for some reason Turbo Tax decided to make it extra difficult to access any of your previous years filing info. Why? Like when I need to look up my AGI in order to e-file, I simply cannot find my 2020 return. The only message that comes up when I click "My documents and files" is "Finish filing your 2021 return, and then you will have access to your previous documents." Again, WHY? This is my personal information that I know you have. Why can't I access it? I had to go on the IRS's website and download a transcript in order to get that info, which is a HUGE pain in the butt in-and-of itself.
The other infuriating thing is the constant up-sale attempt at every 3rd click. We get it, you want us to buy your more expensive product. Don't need it, stop!
Bottom line - your user experience sucks. Your subpar product and shameless marketing are unfortunately all too common in corporate America. Doesn't matter if it works, just sell the heck out of it and ask questions later. Preferably after the bonus check cashes... anwho, off my soapbox.
