I have found a work around for this:
I had previously directed that my refund balance above $5000 be applied to next years taxes, leaving a refund balance of $5000. Once I removed the redirection of the amount above $5000 to next years taxes, I was able to purchase the $5000 in iBonds and have the remainder direct deposited into my checking account.
I have contacted customer support to have them:
- Reopen the case
- Add the above information to the case.
- Contact me when this is resolved
I will post the results of the above.
