I ended up not being able to file my state return by e-file because I had no taxable income. Turbo Tax lists this as a reason that tax returns are rejected; however, they collected the $20 filing fee from me, quite obviously knowing that I would not be able to e-file. It isn't JUST the mistake that's the problem - it's Intuit's ATTITUDE afterward. I called them immediately after this happened but was told to call back the next day because my charge wasn't "officially invoiced" yet. I called the next day and was kept on the phone for 20 minutes while some customer service rep emailed me a form, which ended up NOT being a form but a link to a tiny-windowed electronic form that was difficult to navigate. They have no reason on EARTH to keep the filing fee, yet they have not refunded me. I will be reporting them to my state consumer affairs.
