I already did this. That’s what I was doing online with customer support. I select itemized deductions, but then when I hit continue nothing changes. It still gives me the standard deduction. And I can confirm this under Federal Review it still shows Standard Deduction. I’ve done this over 20 times, I’ve cleared my cache and cookies, I’m using chrome. I’ve done everything they asked and every time a member of the customer support team transfers me to technical support since it’s obviously a software issue, the call drops. And this is after I have to spend 30 mins with the basic customer support member cause they don’t believe me. And that leaves me where? Sitting at the end of a dropped phone call with no way to get back in touch with the technical team besides calling in and waiting for the basic customer service member to walk through all their steps again. I know more about the software than they do. I’ve spent several years using turbo tax. It’s a technical issue not user error. And TT customer support model is so broken.
