I have called Turbot Tax support no less than 7 times. Each time the person is unable to help and when they transfer me to their tech team the phone call drops. This is after I spent 35 mins with the customer support person. The TT software is not switching to itemized deductions after I select that option. At the end of the deductions and credits page, it says you will save more by itemizing your deductions...click continue to wrap up itemized deductions. I select continue but it doesn't update and stays on standard deduction. I confirmed this by going to Federal Review and seeing that it hasn't changed from Standard Deduction. There is an issue with the software but these temporary employees that TT hires to ramp up capacity during this time don't know enough to help me. I'm a life long TT user. Why is it so hard to get to someone who can help me? Its beyond frustrating. And it doesn't make me want to keep using this software in the future.
