Because you sold the home for a loss, and it appears the home was not a rental property or investment property, then the loss is a personal loss and thus not deductible on your return. As an alternative to your current process, you might try going to Wages & Income (TurboTax desktop), scroll down the page to Less common income, select Sale of Home, and answer the few questions that follow. After about four pages, because you sold the home for a loss, you will see a TurboTax message indicating that the loss is not deductible as it is a personal loss.
In TurboTax online, the above process is essentially the same. Because this is a personal loss, there will be nothing to report on your return.
@syoung123
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