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I am a VA filer. I filed my federal by e-file and am waiting to do state due to the 8582 error on state that has been ongoing (see image). TT posted a way to report it (see other image), but I do not have an "Online" tab. This is terrible customer service. Some folks recommend filing state on another program, but I paid for this program because I like how it works from year-to-year (except this year). Please provide a solution.