Error message F8962-006-01 is a code from the IRS to explain the rejection. It does refer to Form 8962, which reconciles the Advanced Premium Tax Credit from your Form 1095-A.
Our information for this code is "This return cannot be electronically filed at this time due to a processing error that will be corrected on February 3, 2022. On, or after February 3, 2022, open the rejected return, review it for errors, and resubmit the return for electronic filing."
The IRS just began accepting e-filed returns on Jan 24th and this early in the season it is not uncommon for there to be updates, however it is well past February 3rd. Please step through the 1095-A area in your return again, now that the updates should be in place. This is in the Federal return, under Deductions and Credits, then Medical. When you refile, it should be accepted.
If you have a different reject code, please let us know as this will help in determining the reason.
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