Turbotax has finally forced me to change to H&R block because of the lack of responsiveness to issues, Here's my summary:
1) Turbotax has no forum or place to look up what the current issues are, so that users have to a) identify the known problems on their own and b) not know whether Turbotax recognizes that there is an issue or not. Their premium support is clueless on whether an issue is known or not and when it will get fixed. Some issues are known but will not get fixed. An example is e-filing an amended return the following year. IRS allows it, the free version online provided by the same company as turbotax allows it, but turbotax doesnt allow it.
2) Turbotax refuses to provide what changes have been made in each update, making the user guess if their issue has been fixed or not.
These 2 issues indicate that turbotax doesnt care about actual support, just providing a veneer of support. Time to bite the bullet and change!
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