I am having this same problem in trying to e-file my Iowa income tax return. I called TurboTax on Friday at 800-446-8848. The first person I had to hang up on because they had no clue. I was on the phone with the second person for 1 hour and 40 minutes, mostly in silence, when I finally asked for a case number or something where I could call back or they could call me back. She then transferred me to a live 'tax expert'. While I don't know it, I believe she was just sandbagging me so she didn't have to take new calls (no work, same pay). I talked to the so-called expert. The first thing he asked was why I was getting back such a large refund. I told him, but in retrospect, it's really none of his business and is not why I called. When he said the backup plan would be to print and mail the return in, I said yes, I will do that if I have to, but I want the $20 refunded I had paid to e-file the state return. He thought that was ridiculous because I was getting back such a large refund (!?!?). I quickly changed his mind on that. I don't know what to say to help. I would offer to call TurboTax at the above number and hope that more people calling them will force them to address this glitch in TurboTax.
