After spending about an hour online with the service rep on 2/19, I was given a discount code to discount the entire price of the online version due to the issue with Chase. After completing my taxes on the online version, I found that the discount code does not work. Here is my call history with the TurboTax team today.
Call 1: Spoke with rep. put on hold for 20 minutes. Hung up on.
Call 2: Instantly hung up on.
Call 3: Service rep had bad service (WFH still, I guess?). Hung up on.
Call 4: Spoke with rep. Rep told me that service codes are down and there is no ETA. I was put on hold while they try to get more info.
Will definitely be switching to HR Block after this **bleep**show
