Heather,
I apprieciate the suggestion but I have tried contacting directly multiple times already. Both times I was told they couldn't help me. Both individuals said they were not familiar with the desktop version of the product. Which wasn't very helpful. During my second attempt, the person assisting me tried to convince me that it required a tax professional to solve (which absolutely not the case since it is clearly an issue with TurboTax updates). They tried to up sell me on my current TurboTax to accomplish this. And then hung up on me when I articulated why that could not possibly be the solution. If someone on the support side could please look into this issue I would appreciate it.
Thanks.
