@Jeanlj wrote:
Fishgutter and macuser, my MacBook is 18 months old. TT 20 worked fine on it last year. I followed instructions and painstakingly removed those hidden library files and reinstalled on my primary user account. Did not work. AND it corrupted TT21 on my second admin user account that I created today with tech support so that I couldn’t open TT 21 on it either. I deleted that user account and created a THIRD admin user account. I reinstalled TT21 on that account and it’s working on the new user account. Very very dissatisfied with TT 21. Praying I can finish and file my taxes before the software crashes again. Thank you for your suggestions and advice.
I have seen a couple of other cases where the User account itself became corrupted. In both cases that was traced to anti virus software that was installed that actually did the corruption. Once all traces of the anti virus software was removed - problem solved.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
