You said, "...be sure to click on "Check for Updates" and update your software if needed."
I understand you have a canned response script to use, but did you read my message where I said, "... then allowed the online update to occur ..."?
I normally run Linux, so I'm running TurboTax in a Windows VMware Workstation. I've done this with no issues for over 10 years until now. I'm now wondering if in their zeal to implement Intellectual Property (IP) protection mechanisms, TurboTax is performing some kind of direct hardware device access which bypasses the normal Operating System functions. Direct hardware access is not reliable under a VM but there is no good reason for TurboTax to attempt such. Is TurboTax no longer runnable in a VM?
