Their website is, I am convinced, designed to keep you from getting the information you need regarding your account - or they have just made the decision to make it as difficult as possible for their customers. I inadvertently paid for turbotax twice (somehow I ended up with two accounts - BOTH with the same email address) and cannot get the information I need to request a refund. I believe this is deliberate. The product is not bad but their support systems are the worst - and gain I believe this is intentional. I look forward to being back in the US so I can get away from turbotax completely.
