I'm guessing that TT prefers that users search for questions that are already answered. Trouble is, questions are rarely asked in a way that matches my exact problem, which I may be asking in a different way than others asked it. I agree finding an answer is incredibly frustrating on this site. I spend more time getting a question answered than it takes to do the return.
Fact one: The greater majority of users do their taxes *once* a year.
Fact two: No one needs a bookmark for something that is only needed once in a blue moon. Who even remembers the next year that there's a bookmark in the long list of bookmarks to use again?
