Get your taxes done using TurboTax
Since you purchased your software from Amazon, I can't say for sure. But try contacting TurboTax Customer Support for assistance. Use the info I've linked below. When you're asked to enter your topic, enter "billing issue". Only a Support agent would be able to assist you.
See the screenshot I'm adding here for a comparison of Online vs. Desktop. You may find that you prefer Desktop after all. The pricing is quite different between the two, as well.
