PatriciaV
Expert Alumni

Get your taxes done using TurboTax

@Andrewtabor

I've been unable to reproduce this experience importing 2020 to 2021. It would be helpful to have a TurboTax ".tax2020" file to further test your import experience.

 

If you would be willing to send us a “diagnostic” file that has your “numbers” but not your personal information, here are the instructions: 

 

Open your 2020 business return in TurboTax Business 2020 and go to Online in the header. 

  1. Choose Send Tax File to Agent.
  2. You will see a message explaining what the diagnostic copy is.  Click Send on this screen and wait for the Token number to appear. 
  3. Reply to this thread with your Token number.  

This diagnostic copy (numbers only; no personal info) of your tax file will allow us to see the same experience you are having. If we are able to determine the cause, we'll reply here and provide you with a resolution. 

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