TurboTax Online and TurboTax Desktop (CD/Download) are two separate and distinct platforms. If you purchased your download from Amazon, your new software is only on your computer. It is NOT in the Intuit account from when you used TurboTax Online.
If you've decided to change from using TurboTax Online to TurboTax Desktop, you can get your tax data file from your 2020 return you filed using TurboTax Online and transfer that file into your new Desktop software. You may need to "begin" your 2021 return in TurboTax Online first before saving your tax data file. See the instructions included in the TurboTax FAQ linked below.
How do I switch from TurboTax Online to the TurboTax CD/Download software?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
