I have spoken to 2 different representatives today and I thought my problem was resolved but I guess not. I was told by both representatives that I would be able to file my taxes for free because my return could not be e-filed yet due to my state form not being ready to e-file (my card was charged anyway for a service that had not been rendered yet). Yet when I submitted the refund request, it was pretty much immediately denied. This was the response I got:
"We are unable to process the refund because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee."
I realize there is nothing I can do about this now, but I will NEVER use TurboTax again due to having such a bad experience this year. I have used it for most of my adult life but no more. I was told I would be able to file for free and that was apparently a lie just to appease me at the time.
