Had same issue, no help from TT, just clear cache, and more badges instead of help
Finally just entered FIN # And name of establishment, went to forms and filled in data there, this way took approximately 6 to 7 minutes. Tried one the normal way took 17 minutes. No one at TT was willing to say there was an issue, just forwarded it to the next person. Got to admit, they were friendly but not much help.
