Carissa,
Chase only has more than 5,100 branches and 17,000 ATMs nationwide. JPMorgan Chase & Co. has 250,355 employees (as of 2016) and operates in more than 100 countries. The arguably largest bank in USA.
Chase Bank is on the download list that isn't working.
Why wouldn't the owner of Turbo tax and Quick Book want to ensure and test their interface to chase is working?
A better answer would be our development team is working with Chase to resolve the problem.
