Get your taxes done using TurboTax

Seriously is this the best "Expert" answer one can get? I have been using TurboTax for over a decade and have been able to import from Chase for the past 5 years without issues. When someone reports something does not work, I am not sure why Intuit doesn't spend any energy investigating/troubleshooting where the connection is broken rather than give out useless advise to "live with it"