Please do escalate. There have been no changes to this machine other than Microsoft Updates and related Security software. There have been no changes to the network aside from increases in speed and or current technology. v3.1 DOCSIS modem. The router the device is connected to is a 3200 series and a few years old. Switch ports all a 1 gig. Intel i7 X990 CPU system. Windows 21H2 and Feature Experience Pack 120.2212.4170.0. I will admit the X58 Chipset has a few years on it and is EOL by Microsoft in 2025 based on the physical fact there is no TPM on-board. Pretty amazing. I built this box in 2008.
Sorry if asking why after installing TurboTax 2021 required the Windows Defender Firewall to add apps is confusing for you.
I do believe an escalation is required. Before poking new holes in the firewall, the software would not register. After licensing the software, I continue to have all kinds of errors as indicated. The problem was never fixed. It continued to evolve. In addition, the logs in the user/appdata/roaming/intuit also contain 0x???????? errors of many kinds. These errors correspond with the software not believing it is legit and refusing to pull the W-2 for example. I have worked for the same company for 15 years. This is my 15th "TurboTax" return with that company. The W-2 is in the cloud along with the banks and firms I do business with.
Anyway I just want to finish my taxes. When completed, one of the first things I will do is begin the process of moving this use platform to a modern system/OS. Backups system design....... Among other things I need to get done around the house.
Any chance you can escalate and discover the logs you want so we can find the real issue? Uninstall is a possibility but I will want the instructions for a manual uninstall after the uninstall. TurboTax is installed 13 times from tax year 2009 to 2021 on this machine. My returns are backed up as well as Quicken.
Please advise.
