Thank you very much for your response, Vanessa. For seven years, I have had the same rejection for both state and federal tax returns. I've checked all of the reasons you gave, but none apply. I never managed to get help on this in the previous seven years, so I'm actually trying to decide to pay for TT again. Unfortunately, I have to assume finally, that this will happen again.
Re: Those are the most common reasons one would not be able to file online, however, if your return is being rejected, our phone reps can see the rejection reason and walk you through fixing the error if it is not one of the above reasons. If it is not a rejection and you are getting a notice saying you must print and mail, they can take a look at your screen and see why it is telling you this.
I'm sure that would be helpful. However, in seven years, I have never been able to get a human on TT, even with a Support ID from chat (see my previous posts). This time I wanted to talk to a person first, or find a way to try to file, and get a refund if I cannot e-file. For some years I figured it was because of my non-standard W-2 form, and I accepted that. For the last two years there's been nothing I can find that is non-standard. I'm trying to decide whether it's worth paying for TT for 2022, I haven't filed yet.
Thanks again. I appreciate your response from a real human being.
