@tjpsnj We understand that you are having an experience with your software running properly on your system. While in this public forum we are limited to diagnosing and servicing these types of issues, we do wish to try to provide alternatives and resolutions if we can do so.
The software is supported. The Error code you are receiving, as mentioned in the Help Article referenced, deals with a connectivity issue of some kind. This could be a firewall, but what is not mentioned in the article is a VPN. I personally am unaware of any specific issues related to VPN connectivity, but it is a possibility. If you normally connect via VPN, you might try a straight internet connection and see if that eliminates the error. If that does resolve it, please let us know.
I will escalate your issue for further research. Again, I want you to understand that we are limited in this forum to do so, because we do not have access to either your TurboTax account nor your computer access, and therefore you may be better served by calling back into our phone customer support and requesting to speak with someone from tech support as you have tried the published solutions we have available. However, if we are able to find any possible solutions on this end, we will be happy to share any additional suggestions.
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