Sorry folks but I do not have any good news. I am one or the originators of this chain. Had a simple individual return that would not efile. No expert on this forum could answer. Spent over 400 minutes on the forum per their stats. Finally solved after an update.
I belive they not only do not want to acknowledge problems, but also keep their staff in the dark.
A simple acknowledgement with offer to inform us when fixed would allay so many frustrations and wasted time for all of us.
Won't happen without new management.
Next year time to try a different program.
