Turbotax 2021 - Chase Import Not Working

Trying to import 1099s from Chase Private Banking and I noticed two issues:

1) Chase Investments is not listed in the drop down (though the prompts ask you to select that option)

2) Chase Bank IS listed, however selecting it takes you to a screen that has Chase logo, but no place to enter userid/password. 


Open a ticket [removed] but got an email immediately afterwards saying the ticket has been closed. Seriously? How could you close a genuine issue being reported WITHOUT a resolution? Turbotax SUCKS.