We would like to take a deeper look at this. In order to do this, we need you to provide us with a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:
TurboTax Online:
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Sign in to your online account.
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Locate the Tax Tools on the left-hand side of the screen.
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A drop-down will appear. Select Tools
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On the pop-up screen, click on “Share my file with agent.”
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This will generate a message that a diagnostic file gets sanitized and transmitted to us.
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Please provide the Token Number that was generated in the response.
TurboTax Desktop/Download Versions:
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Open your return.
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Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
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This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
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Please provide the Token Number that was generated in the response.
@Michelle1014
