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@dmertz @tdn1 Thanks.  I have the monthly statement from the new custodian side "skfromaz2 beneficiary IRA of skfromaz-relative" that says "direct transfer $xxxx".  Which should support the claim that it was a direct transfer.   I plan on calling the old custodian tomorrow so we'll see.  You'd like to think they'll correct it given a proper description of what happened.   I did want to give them one more chance (and to say that I'd tried twice,) before calling the IRS (the 800 # is in the small print instructions for form 4852.)