Has anyone had trouble linking their Stash investment account to Turbo Tax? The instructions are simple but it wont work for me.

I dont know how many different ways I can enter my Account Number from Stash. I am following their instructions here (https://ask.stash.com/ask/turbotax-direct-import/). I am NOT typing in hyphens on the account number nor my social security number. Also I have tried it with the hyphens because im pulling my hair out.