I called support and 2 lady's have helped me walk through a lot of this and we were able to trouble shot down to the main cause but there is deeper programing issues here. It is in fact when I go to transmit and e-file for California, on that the data disappears. More specifically on the page where it askes if I want to e-file or mail and it has both the federal and the state showing with boxes to check next to them which way I would like to file. As soon as I click to e-file state and continue from that page is when the data gets erased (I did each page and then checked in forms to see when the data actually disappeared). The last associate I talked with helped me submit the issue up to a higher tier of IT support....
....Which I got a response back today from them and it is horribly UN-ACCEPTABLE! They did not even look into any of the problems other then to find something that says the 568 can't be e-filed (which they are wrong about) me a hyperlink to show me, only, they didn't look far enough into the link which would tell them that they are wrong.
Here was my response:
This is not even close to a satisfactory, There are so many issues here that need to be resolved not just for me but for others and for the program.
1) Why is the data that I am inputting into the cell keep deleting (whether I go through the walk through or if going directly into the forms and inputting it)?
It doesn't even need an "override" when I input because, the source (schedule L) that it draws from isn't required for our business and doesn't exist in our Federal Return.
2) Why is it trying to draw from a form (schedule L, which is created when you make a Balance Sheet on the Federal Side)? We are not required to make create a Balance Sheet according to the Federal rules and according to the TurboTax Walk through (our income was not $250K+ and our Assets were not over $1Mil, which was the requirement for creating a Balance Sheet)
3) This is the biggest one....the hyperlink you sent me does show that many 568 forms can be transmitted via e-file. I assume that you saw the first 568 form which says e-file unsupported but this is merely a supplemental form:
Schedule K-1 (568), California Supplemental Business Expenses Worksheet unsupported
This however, is not the 568 Return, if you look farther down the page from the link you sent me, you will see many more 568's that say e-file IS supported
The 568 is the Tax Return for LLC's and Partnerships in California, it is, and has always been available for e-file. Here is a link for you from the Franchise Tax Board (the tax authority for California): which states that 568s can be e-filed
e-file for Business | FTB.ca.gov
| | | e-file for Business | FTB.ca.govBusiness e-file to file original and amended returns for this year and the past 2 tax years. |
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With this email that you have sent me you are basically trying to tell me that anyone with an LLC or Partnership is not able to E-file in California...Come on, even you can't believe that to be true; that millions of businesses in California cannot e-file?
You have a problem within your program that is blocking my business from filing! Please look into it further. I'm sure I am not the only one with this problem!
How un-fortunate for me that the email address they sent this from does not accept incoming emails so my email got kicked back to me. So at least it will be posted here.
