TeresaM
Expert Alumni

Get your taxes done using TurboTax

We would like to take a deeper look at what you are describing. Please try to enter it in the Investments section and check that you do not have a 1099-B, and then enter the sale information. The next screen should look like this, with a box to check that it is a collectible.

Collectibles ttd screenshot

If you do not see this, it would very much help to have a diagnostic file, which is a sanitized copy of your tax return that has all of your personal information removed. You can give us a token number here.

 

TurboTax Desktop/Download Versions:

  1. Open your return.
  2. Click the Online tab in the menu bar across the top of TurboTax and select “Send Tax File to Agent
  3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
  4. Please provide the Token Number that was generated in the response.  

Any screenshots which you feel would be helpful can also be shared, just please make sure there is no private information displayed.

 

 

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