It is possible that you received an advance of the child tax credit are, therefore, you are only receiving the balance you are due.
When you enter your personal and dependent information TurboTax calculates your Child Tax Credit (CTC). Initially, TurboTax calculates your return as if you received the entire amount of CTC you were eligible to receive and no credit is applied. You will need to enter the amount of CTC you received, this will allow TurboTax to calculate any additional CTC you are entitled to and TurboTax will apply that credit to your tax return.
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