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Returning Member

Get your taxes done using TurboTax

I am having a VERY HARD time  -- I transferred data into turbo tax from 2020 (I have been using turbotax for 20 years and have NEVER had this much trouble)      I started with my sons very simple taxes - he has 3 total docs to be entered and I keep getting this message:

"The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. Make sure your TurboTax program is up to date: Go to the online menu and select check for updates. If you still cant transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file this return by mail - Tax Year 2021 transmissions are not available - TurboTax is not ready to process Tax Year 2021 for this return"    

This is the message in its entirety.  YES I have upated the program and yes I have tried to find a solution on the support page. I also was on hold with a lady earlier today for @2hrs til we got cut off -   I have already paid twice for these to be submitted, as I tried to do a new return and typed everything in manually - still no go.  I am using the 2021 Home & Business CD purchased from Best Buy

Can you PLEASE help me figure out what I need to correct, or what is going on?  Happy to give you my email and cell if you would like.