I left info in an Answer below on how to use the Live feature of your product.
Or you can ask a question in this public user forum, but do not post any personal info. To start a thread you can use the form at this link:
<a rel="nofollow" target="_blank" href="
https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>
When you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters.. If you need more room, lower on the form you will come to another box with plenty of room to enter details.
Or if you want general Customer Support (hours 5AM-5PM Pacific; 8AM-8PM Eastern), you can use the form at the link below to schedule a call back, or it may provide a number.
Where the form asks what product you are using, be sure in the dropdown menu to indicate "Online". And for Which Edition indicate "LIVE" in the dropdown menu.
<a rel="nofollow" target="_blank" href="
https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
