The same thing is happening to me this year! I have spent 16+ hours on the phone with TT agents including supervisors and not one of them could figure out how to get my account to go to the online store to check out and pay the e filing fee. I even had on agent who processed the fee but I still couldn’t bypass the window to e file. So now I have paid for the e file but can’t actually e file which was the whole point of using TT. This year has been a nightmare from downloading the software needing to input the activation code to finalizing the taxes. I’ve decided to use another software (which actually was much easier)…done in less than an hour. I have spent over $100 with TT (two different softwares + e filing fee) and couldn’t file my taxes unless I mailed them which wasn’t what I wanted. Will try to get my refunds in the next couple of days. Hoping I don’t encounter any problems. Just beware of Turbo Tax. This e filing freeze has been going on for a long time and really the agents have no clue how to get the software past this page if your software freezes on that page.
