Get your taxes done using TurboTax

I paid as well.  I went back in and deleted my state return, filed my federal return and then went to the state site.  You can either use the work-around to get your taxes filed or continue waiting for help that may never come.  It's a free world and I can post any reply that I would like if I feel it is helpful.  If you feel it is not, or it's too much and you'd rather wait to make them do something, then that's your prerogative.  Inevitably that sounds like a YOU problem.  It's either useful information to you or it's not and can be ignored.  Fin