But this doesn't help or answer any of the questions asked above. It's the same message. We need to know a timeline of resolution. This has been asked by several people. Since this isn't an issue with other tax softwares apparently, than it's a no brainer that you should be giving refunds as soon as possible to those who have paid, and offering discounts to those who are willing to wait it out. These vague responses are the equivalent of shooting yourselves in the foot.
