I emailed the representative last week, but I have not heard anything back. I tried calling customer service MULTIPLE times today and cannot get to a live person, only the automated system. I wish I could rate my experience with TurboTax right now, you would need a submarine to see the rating.
I did get my refund last night. I just wish that they (TurboTax) had better communication. Either a follow-up email or on the refund status, instead of just saying closed, it should state refund request approved and status closed or refund request denied, status closed.
