Here is what finally happened. I was on the phone with TurboTax for an hour. They could not fix the problem.
I called them back that night and spoke for 20 minutes. They could not fix the problem.
I called back the next morning and got someone who could help me. She determined that my edition of TurboTax was made without access to the states. Once she tried everything to get my state to download and could not, she emailed me a state download and together we put it into my tax return and just like that, I was able to do my state taxes.
The issue was that my CD did not have access to any states.
