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I must agree - if they cannot fix this program, time to look for another tax preparation vendor.   I have used Turbotax for 25 years and never encountered such a problem like this entering W2G's.    They need to load the Turbotax program and see how fast they can enter W2G's on the Turbotax side.    Last one I entered took 25 minutes to get it to go through - totally unreasonable entry time.