Also a long-time Turbo Tax user and today I was shocked and at all the interruptions. In addition, the ads were often presented in such a way that it looked as though you had to accept the product -- right down to "recommended" on the "how do you want to pay your taxes" page.
For starters, I completed their questionnaire to figure out which product to purchase but then HAD to upgrade and after that was AGAIN encouraged to upgrade. And after that, all the Credit Karma ads -- it was absolutely insane, I don't know how this can possibly benefit them unless a large number of people fall for their tricks. I wouldn't mind a single page of ads but this was ridiculous.
Like you, I went ahead and completed my returns with TurboTax - I'd already invested literally hours trying to even get it started, what with all the website glitches. By the time I filed, I practically felt ashamed for going ahead and filing through TurboTax, it was such a disgusting experience.
Next year will be a different story; I'm not willing to give them another chance. I will pay more to someone else rather than give TurboTax one more penny of my money, which I earned honestly, not by trying to trick people like TurboTax is doing.
