Despite what the so called experts are saying and TT employees claim, can any of them let me know:
1] How can other people file tax using other software, if they have received the updated CA forms and have fix in place why cannot TT have it in place.
2] Why TT pro-actively is not giving refunds to people stuck because of this issue (CA/NY state filing) and flash a alert while accepting payments from people trying to file state taxes.
3] Stop giving excuses and lame work arounds asking customers to fix things at their end. I work in software industry, we never ask users to fix things at their end, what is the point of developing the software and automating things when you are asking users to manipulate filing.
TT better get a grip on this or they are going to face customer retention issues for next year.
