I agree. I was working with a tech support person for about an hour who knew absolutely nothing about how to fix this issue. Others have experienced the same issue yet TT has not figured out the problem. I would hope that if someone in this forum has found a fix, they would be willing to share it with others. I have used TT since 1999 and have always purchased the CD. This is the first year I attempted to download without using the CD as my newer computer does not have a CD insert. A refund request may be my only recourse.
