I had EXACTLY the same problem. Spent 2 hours (Yes, 2 HOURS!) on the phone with support. I will say that the fellow with whom I spoke was patient! He walked me through several potential solutions, but nothing worked. NOTHING. Finally, he emailed a link that I could use to request a refund. It's nice, sure, but I don't want a refund. I want their products (TurboTax 2021 Premier and TurboTax 2021 Business) to work properly, as they should. It's VERY frustrating!!!
