Full service means that you upload your documents, and an employee tax expert does you taxes for you and files your return. They may or may not be a CPA. You will be able to call as often as you want during the tax year but you will get the agent that is available, not the one who did your return.
Tax planning is out of scope for TurboTax full service. The cost will be approximately $200 added to your other TurboTax fees for the tax preparation. You will not be getting a personal CPA to work with you.
