@ wkeeneykennicutt wrote:
I know - that it why I gave up and moved to HR block. I was able to upload last year's turbotax. I did get one tech to tell me to use the online version and he gave me a code, but we have satellite internet and it is slow. Good luck.
Online TurboTax is not as fully featured, either. It can only prepare 1 Federal return and does not have Forms Mode. Some online editions have some form limitations.
Sorry you had so much trouble. Since you used another preparer, you can ask for your TurboTax software product refund under the 100% Satisfaction Guarantee, no matter if you bought it directly from Intuit or from an authorized retailer. They say there's a 60-day window, but I would request it even if it's been longer than 60 days since the software is not working right in your situation. You can request the refund at this page:
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
